Commission lifecycle

Every commission moves from Pending to Payable to Paid, unless something stops it.

A commission is created as Pending the moment Stripe reports a referred sale. It becomes Payable when its hold is over, and Paid when you mark it paid. Refunds, chargebacks, self-referral flags and your own decisions can stop it on the way.

Every commission

PendingSale recorded

Hold ends

PayableReady to pay

Mark paid

PaidFinal

Flagged

Looks like a self-referral. Never payable until you press Dismiss flag.

Disputed

An open chargeback holds it. A Payable commission goes back to Pending.

Voided

Full refund, lost chargeback, confirmed self-referral, or voided by you. Final.

Paid and Voided are final. Nothing moves a commission out of either.

Statuses

Status	Meaning	Can be paid
Pending	Recorded, waiting for the hold to end.	No
Payable	The hold is over and no dispute is open.	Yes
Flagged	Looks like a self-referral. Waits for you to confirm or dismiss it.	No
Paid	You marked it paid. Final.	Already paid
Voided	Cancelled. Final.	No

Transitions

From	To	When
New sale	Pending	Stripe reports a referred payment.
New sale	Flagged	The buyer matches the affiliate by email or card.
Pending	Payable	The hold is over and no dispute is open. Supaffi checks every few seconds.
Flagged	Pending or Payable	You press Dismiss flag. Payable straight away if the hold is already over and no dispute is open.
Payable	Pending	A chargeback opens. It returns to Payable if the dispute closes in your favour.
Payable	Paid	You press Mark paid.
Pending, Payable or Flagged	Voided	A full refund or a lost chargeback.
Pending, Payable or Flagged	Voided	You confirm a self-referral.
Pending	Voided	You void it.

A partial refund does not change the status. It lowers the amount in proportion. See Refunds, disputes and cancellations.

The holding period

The hold is the program's Hold before paying setting, 30 days by default. A commission's payable date is fixed when it is recorded: the moment Stripe reports the sale, plus the hold. Changing the program later does not move it.

During the hold, a refund still cancels or lowers the commission.
After you mark it paid, nothing changes it, and nothing is clawed back from the affiliate.
A flagged or disputed commission never becomes payable, whatever its date.

Details in the commissions list

The Detail column on your Commissions page explains each row:

Detail	Status
Payable <date>	Pending, with the date the hold ends
Ready to pay	Payable
The buyer used the affiliate's own email address	Flagged
The buyer paid with a card the affiliate has used	Flagged
Paid <date>	Paid
Refunded in Stripe	Voided by a full refund
Reduced, part of the sale was refunded	Any live status, lowered by a partial refund
Chargeback lost in Stripe	Voided by a lost dispute
Confirmed self-referral	Voided by your confirmation
The reason you typed, or Voided by you	Voided by you

What affiliates see

Affiliates see the same statuses in their portal, except Flagged: a flagged commission shows to them as Pending. Their details are worded for them, and a reason you typed when voiding is never shown. See The affiliate portal.

Void a commission

Void a commission you have decided not to pay, for example a sale you know was a test.

Open Commissions and click the commission
The option shows on Pending commissions.
Under Void this commission, type a Reason
Up to 200 characters. Only you see it.
Press Void
The commission becomes Voided and the affiliate sees Removed by the merchant. This cannot be undone.

A paid commission cannot be voided.